Refund and Returns Policy

Overview

Our refund and returns policy is valid for 10 days from the date you receive your order. If more than 30 days have passed after delivery, we cannot provide a full refund or product exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it. The product shall be returned in its complete original packaging, including boxes, user manuals, accessories and protective materials.

Certain categories of goods cannot be returned for hygiene‑related reasons. Opened hair‑care products, intimate personal‑care items and sanitary goods are non‑returnable for health protection purposes. Hazardous materials, flammable liquids or related accessories are also excluded from our return scope.

Additional non‑returnable items:

• Gift cards

• Digital downloadable products

To proceed with your return request, valid order number or purchase proof is required.
Please do not send returned goods directly to the manufacturer address.

Partial refunds may be approved under the following situations:
‑ Any product not kept in original condition, damaged or missing accessories due to reasons not caused by our manufacturing defect;
‑ Goods returned more than 30 calendar days after delivery.

Refunds

Once we receive and inspect your returned parcel, we will send you an email confirming receipt of your return application. You will be further informed whether your refund request is approved or declined.

If approved, your refund will be processed. Funds will be credited back to your credit card or original payment method within several business days.

Late or missing refunds

If you have not yet received your refund, please first check your bank or payment‑account transaction record.

Please note that credit‑card issuers and banks may require extra processing time before the refund amount shows in your account.

If you have completed the above checks and still have not obtained your refund, please contact us at {support@westarshield.com}.

Sale‑priced items

Only regular‑price merchandise is eligible for refunds. Discounted sale items are non‑refundable unless proven to have manufacturing defects.

Exchanges

We support item‑for‑item exchange only for defective or damaged‑upon‑arrival products. If you wish to exchange for the identical product, please submit your request via email to {sales@westarshield.com}.

Gift orders

If the product was marked as a gift at checkout and shipped directly to you, you will receive store‑credit equivalent to the returned‑item value. After we receive the returned goods, a gift‑certificate credit will be issued to you.

If the order was not marked as a gift, or the purchaser shipped the order to their own address before gifting it to you, the full refund will be issued to the original purchaser. The purchaser will be notified of the return process.

Return shipping

For returns, you need to mail {contact@westarshield.com}  to get shipping address.

Customers are responsible for return‑shipping fees. Original shipping costs are non‑refundable. When a refund is issued, return‑shipping expenses may be deducted from your refund amount.

Delivery lead‑time for replacement exchange items varies according to your destination country or region.

For high‑value‑item returns, we strongly recommend you select a trackable courier service or purchase shipping insurance. We do not take responsibility for lost return parcels without tracking evidence.

Customer support

Should you have any inquiries about returns or refunds, please reach us at {support@westarshield.com}.